SUPPORT

Problem: I am using Windows Vista, and I can't get First Class to install properly.

Windows Vista adds extra security with its User Account Control (UAC). If you are having problems installing First Class, you might need to turn off the UAC, reboot, install First Class, turn on the UAC again, and reboot again. Specific instructions:

  1. If you have installed First Class, uninstall it.
  2. Click on Start > Control Panel.
  3. Under User Account and Family Safety click on Add or remove user accounts.
  4. Click on one of the user accounts, for example you can use the Guest account.
  5. Under the user account click on the Go to the main User Accounts page link.

  6. Under Make changes to your user account click on the Change security settings link.
  7. Under Turn on User Account Control (UAC) to make your computer more secure, "uncheck" the Use User Account Control (UAC) to help protect your computer check box. Click on the Ok button.
  8. You will be prompted to reboot your computer. Do so when ready.
  9. Now install First Class. You should be able to do so without a problem.
  10. In order to re-enable UAC, go through the same steps, but "check" the above checkbox and reboot.

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